ICASA Code of Conduct
In order to provide electronic communications services to its subscribers, PCN holds licences issued by the Independent Communications Authority of South Africa (ICASA).
ICASA requires that all licence-holders comply with, inter alia, the:
- ICASA Code of Conduct Regulations 2008, which sets out minimum standards of conduct when providing services to subscribers or dealing with potential subscribers; and
- ICASA End-user and Subscriber Service Charter Regulations 2009, which sets out minimum quality of service standards applicable to services provided by PCN to subscribers and potential subscribers.
A copy of the ICASA Code of Conduct Regulations 2008 is available here(http://www.ellipsis.co.za/wp-content/uploads/2008/07/code_of_conduct_regulations_2008.pdf).