Complaints Procedure

• You must first lodge a complaint with PCN and receive a reference number for your complaint.

• Allow PCN 14 working days to resolve the complaint.

• You may only refer your complaint to ICASA after completing the above process and only if the service provider has not resolved your complaint within 14 working days or if the response from PCN is unsatisfactory.

• Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to or faxed to 012 568 3444.